Support
Using one of our apps, or have a question for the studio? Here is how to reach us.
For help with an app, write to
It helps to include:
- the app's name and version
- your device and its OS version
- what you expected, and what happened instead
For anything else, write to hello@tenxslc.com. We reply within two business days.
Or send a message from this page.
Delete an account
To delete your account and its data in any TenX SLC app:
- Open the app and choose the option to delete your account, in its account or settings screen.
- Or email support@tenxslc.com from the address you signed up with, with the subject "Delete my account" and the app's name.
We delete the account and its personal data, and confirm by email. Records we must keep by law, such as purchase records held by Apple or Google, are kept only for as long as required.
Common questions
How do I delete my account and data?
In any of our apps that has accounts, you can delete your account from inside the app. You can also email support@tenxslc.com from the address you signed up with, with the subject "Delete my account" and the app's name. We delete the account and its personal data, and confirm by email.
Where is your privacy policy?
Our privacy policy covers this website and every app we publish. It says what each app collects, why, and how long it is kept.
I was charged for a purchase or subscription. Can you refund it?
Purchases in our apps are handled by Apple or Google, so refunds go through them: reportaproblem.apple.com for the App Store, or your order history in Google Play.
How quickly will you reply?
We reply within two business days, usually sooner.